AWS Outage Knocks Out Major Services Like Snapchat and Alexa

A major Amazon Web Services outage appears to have brought down many online services, including Snapchat, Signal, and Perplexity.

A status page for Amazon’s cloud unit showed more than 80 of its own services were affected Monday morning.

At 6:35 am ET, the company said the underlying issue had been “fully mitigated” and that most AWS service operations are “succeeding normally now.”

Many other online services that use AWS’ cloud services and infrastructure, including Zoom, Strava, and Amazon’s Alexa assistant, appeared to experience outages Monday morning, according to Downdetector, a site that tracks online outages.

Among other services that showed issues on Downdetector on Monday were financial service providers Venmo and Robinhood; airlines including United and Delta; and telecoms giants AT&T, Verizon, and T Mobile. User reports also indicated problems with workplace tools, including Slack, Microsoft Teams, and Asana.

Aravind Srinivas, the CEO of AI startup Perplexity, said in an X post at 3:22 a.m. ET that its service is down. “The root cause is an AWS issue,” he said. “We’re working on resolving it.”

Robinhood said in a post on X that its services are “back online and recovering,” while a Snapchat spokesperson told Business Insider the company is aware that some users are experiencing issues with the app and advised them to “hang tight” while it investigates.

Amazon did not immediately respond to Business a request for comment from Business Insider.

On Monday morning, AWS’s status page showed that DynamoDB, its database service underpinning many online applications, was experiencing “significant error rates” for requests to its data centers located on the US East Coast.

The issue stemmed from a problem with DNS, the company said, which translates website names to IP addresses and is often described as a phone book for the internet.

The company’s status page first reported that it was investigating the issue at 3:11 a.m. ET on Monday. At 5:27 a.m. ET, it said it had observed “significant signs of recovery.”

This is a developing story. Check back for updates.