Inside KKR’s Sleek New Wellness Perk for High-Powered Financiers

The firm previously had a small wellness space of about 750 square feet on the 80th floor, but expanded to its new digs — about four times the size — in August.

The facility can accommodate dozens of primary care and musculoskeletal patients — up to 70 each — every week, Christopher Kim, the firm’s global head of benefits and wellness, said in an interview. About 300 employees who work at the New York City headquarters have utilized the facility since its opening, the firm said.

Services are free for most workers, but some may cost a small copay, depending on the healthcare plan. Kim said that the center operates by the same “compliance and governance” rules as any other healthcare setting, and is HIPAA compliant.

Lockers and changing rooms are available for physical therapy and chiropractic appointments. KKR also provides clothing so employees can change out of their business attire while receiving treatments, a spokesperson said.

The wellness center offers a range of physical services, from orthopedic consultations to physical therapy and chiropractic care. Generally, patients sit for a one-hour intake appointment, followed by roughly eight to 12 sessions, each between 30 and 45 minutes.

Employees can use the wellness center as their primary doctor’s office — think annual physical and other routine appointments — or walk in as needed. They book appointments using an encrypted app.

Among the center’s most sought-after offerings is mental health care.

In the firm’s previous, smaller space, there was a waitlist for appointments. But here, the on-site therapist can accommodate up to 25 appointments per week, and KKR built a second mental health room in anticipation of growing demand. The company said it may potentially bring on a second provider to address the service’s popularity.

“Mental health is a key benefit right now,” said Schweber, the HR knowledge specialist.

For added discretion, the therapist can meet employees at a side door when they arrive for their appointment to avoid the reception area. “Would people feel comfortable coming on site, seeing a therapist, potentially bumping into other people?” Kim said in explaining the firm’s thinking.

Even so, Koo said some of KKR’s top partners have become vocal proponents for normalizing seeking mental health support.

She pointed to a senior partner who talks regularly about his experience using the service. “He talks openly about it,” Koo said, “and he’s probably one of our most successful investors.”

Last month, the firm offered on-site dental cleanings through Jet Dental, a company that KKR started working with in 2024. Kim and Koo said that their teams routinely assess employees’ demands and needs when evaluating new offerings and special, short-term services.

“That mental hurdle of, ‘I’ve got to leave the building, I’ve got to walk or take a subway or take a cab’ — that, often, is a barrier to getting care,” Kim said.

A wall of wellness products is on hand to help those who want to continue the pampering at home. Among the lotions and balms, CBD creams — all free of tetrahydracannabidiol, or THC, the primary psychoactive compound in the cannabis plant — have proven the most popular items, a 360 Medical employee told Business Insider.

Getting the expansion project off the ground required a “meaningful” investment of capital at the start and on an ongoing basis, Kim said. But he added that the main focus was scaling up access to healthcare services and promoting wellness among the KKR team.

“It’s really important,” he said, “that, more than anything, relative to the value, employees experience it in a really positive way.”