Microsoft is trying to simplify its many AI offerings by streamlining how the products are pitched to customers, according to internal slides from a recent presentation.
The software giant has a bunch of different AI tools called Copilot. There’s Copilot for its Teams chat app, Copilot for its PowerPoint presentation tool, Copilot for its Outlook email service — just to name a few.
These products are often split into different “solution areas,” as Microsoft calls them. Having Copilot tools in many different buckets can slow down sales, confuse customers, and affect cost and quality of the tools, people in the organization told Business Insider. They asked not to be identified discussing private matters.
Microsoft has sales teams focused on each solution area, which will now be consolidated.
Microsoft Chief Commercial Officer Judson Althoff this week unveiled plans for addressing these issues in the company’s upcoming fiscal year, which begins in July. BI obtained copies of slides from his presentation.
According to one of the slides, three major changes include:
- Consolidate Microsoft’s solution areas.
- Accelerate regional skills at scale.
- Align teams working with small, medium, and corporate customers with those working with outside channel partners who market and sell Microsoft products.
The organization currently has six solutions areas: Modern work, Business Applications, Digital & App Innovation, Data & AI, Azure Infrastructure, and Security.
Beginning in July, these areas will be combined into three: AI Business Solutions, Cloud & AI Platforms, and Security.
AI Business Solutions will include tools such as Copilot for Microsoft 365, Copilot for Teams, Copilot for Outlook, plus a data visualization product called Power BI, according to a person who attended a Thursday all-hands for Althoff’s organization. This person asked not to be identified discussing private matters.
“We are evolving the commercial solution areas within our sales organization to better reflect the era of AI and support the growth of our customers and partners,” a Microsoft spokesperson said in a statement. “This evolution reflects the shift in how customers and partners are buying and will better serve their needs.”
The other changes include expanding training for salespeople and a reorganization to Small, Medium Enterprise & Channel (SME&C) team, which was announced internally earlier this year.
The changes come as Microsoft is trying to figured out how to make money from its significant AI investments. It has mulled changes including new software bundles with Copilot. The company earlier this year said it plans to spend $80 billion on expanding its network of AI data centers.
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