- AT&T is experiencing a cell service outage in the US.
- A reason for the outage isn’t clear.
- AT&T recommended impacted customers use Wi-Fi calling in the meantime.
Many AT&T users woke up on Thursday morning without cell service.
Their phone showed zero bars of service or displayed that it was in SOS Mode.
That’s because the network is experiencing a widespread outage across the US that impacted tens of thousands of people, according to service reports.
AT&T confirmed the outage to Business Insider, but didn’t provide an ETA for service being restored or a reason for the issue.
“Some of our customers are experiencing wireless service interruptions this morning,” AT&T said in a statement to BI. “We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored.”
Reports of service issues spiked on the outage-reporting website DownDetector around 8 a.m. ET for AT&T, which saw close to 74,000 reports.
The outage appears to also be leading to issues with customers with other cell providers being unable to reach people with AT&T. Outage reports for Verizon around the same time reached 4,336 and T-Mobile saw just over 2,000, but a spokesperson at Verizon, Lauren Schulz, said there were no issues with Verizon’s service itself.
“Verizon’s network is operating normally,” Schulz said. “Some customers experienced issues this morning when calling or texting with customers served by another carrier. We are continuing to monitor the situation.”
T-Mobile shared a similar statement with BI and said a rise in outage reports likely reflects challenges customers were having to connect to users on other networks.
